FAQ

FAQ

What types of products does AdoraDeko offer?

AdoraDeko offers a wide range of interior decorations, home accessories, and unique products designed to bring style and personality to your home.

Are the products handmade?

AdoraDeko products are made in a factory using advanced technological processes to ensure consistent quality and exceptional design. The materials are carefully selected for durability and aesthetics. Each piece undergoes strict quality control before delivery, combining modern production efficiency with a unique style. This process also allows for product customization to meet customer preferences.

Where do the materials come from?

We work with suppliers who prioritize quality and sustainability, selecting premium materials for each product.

How do I place an order on AdoraDeko?

To place an order, simply add the desired products to your cart, complete the delivery information, and proceed with payment using the available methods.

Can I modify or cancel an order after it has been placed?

Once an order has been placed, it cannot be modified. However, you may cancel it if it has not been processed yet. Please contact us atcontact@adoradeko.comfor assistance.

Is there a minimum order value to place an order?

There is no minimum order value required to place an order.

How long will it take for my order to be delivered?

Orders are delivered within 3-5 business days. The exact duration depends on your location.

Do you offer international shipping?

Yes, we ship to several countries. International shipping costs and delivery times vary. Please contact us for details.

What should I do if my package is damaged during shipping?

If your product arrives damaged, please contact us immediately at contact@adoradeko.com with photos of the product and packaging.

Can I return a product if I’m not satisfied?

Yes, you can return products without a time limit. The products must be in their original condition, undamaged, and in the original packaging.

How do I return a product?

Contact our team at contact@adoradeko.com for return instructions. Return shipping costs are the responsibility of the customer.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive the return.

What payment methods do you accept?

We accept payments via:

  • Visa
  • MasterCard
  • PayPal
  • UnionPay
  • ApplePay
  • GPay
  • American Express
  • Shop
Are the payments secure?

Yes, all payments are processed through a secure and encrypted connection to ensure the safety of your information.

Can I pay on delivery?

At this moment, we do not offer the option of cash on delivery.

How can I contact the AdoraDeko team?

You can contact us via:

What are your working hours?

We are available Monday to Friday, from9:00 AM to 5:00 PM.