Warranty Policy

General Terms and Conditions

Using this Website:
By using this website or registering as a user, you agree to be legally bound by these Terms and Conditions.

Warranty

  • Furniture Products: All furniture items in the AdoraDeko catalog come with a 5-year warranty covering quality and performance.
  • Other Products: All other items have a 3-year warranty, applicable to quality and performance.

The warranty applies to repaired or replaced parts only during the remaining warranty period, calculated from the initial purchase date. The duration of repairs or replacements extends the remaining warranty period.

Warranty Exclusions:
The warranty does not apply in the following cases:

  1. Normal wear and tear, considering the product's lifecycle.
  2. Damage caused by fire, theft, fading due to sun exposure, heat, water, improper cleaning, improper storage, or incorrect assembly.
  3. Professional use in public spaces.
  4. Unauthorized modifications or repairs (e.g., cutting, drilling, painting).
  5. Lack of proof of purchase or illegible/damaged purchase documents.

Care Instructions

To maintain AdoraDeko products, follow these guidelines:

  1. Wood:
    • Clean with a damp cloth or furniture cleaning solution.
    • Wipe dry with a clean cloth.
    • Stains may be removed with an eraser, fine sandpaper, dish detergent, or a solvent, depending on the material.
  2. Glass:
    • Use a cloth dampened with a glass cleaning solution.
    • Wipe dry with a clean cloth.
  3. Chipboard or MDF:
    • Wipe with a cloth dampened in furniture cleaning solution.
    • Dry with a clean cloth.
  4. Plastic:
    • Clean with a damp cloth and a non-abrasive detergent.
    • Dry with a clean cloth.
  5. Leather and Synthetic Leather Upholstery:
    • Vacuum and wipe with a damp cloth using a diluted soap or textile cleaning solution.
    • Avoid prolonged exposure to sunlight.
    • Minor stains can be cleaned with a sponge and diluted soap.
  6. Metal:
    • Use a soft cloth and a non-abrasive cleaning solution.
    • Avoid prolonged water contact to prevent corrosion.
  7. Textiles (Cushions and Upholstery):
    • Vacuum regularly to remove dust.
    • Clean stains promptly with a diluted detergent specific for textiles.
    • Do not machine wash unless the labels indicate the item is washable.

Additional Recommendations

  • Assembly: Follow the provided assembly instructions carefully to prevent damage. For detailed instructions, refer to the provided manual or online guides.
  • Environment: Avoid placing products in high-humidity areas or in direct sunlight to extend their lifespan.
  • Contact Us: For any inquiries or support, reach out to contact@adoradeko.com.

The return policy is for individuals.