Return Policy

At AdoraDeko, returning or exchanging a product is easy if you change your mind.

  • Full Refund: We offer a full refund for unused products (in original, sealed packaging) returned with proof of purchase (original invoice or receipt).
  • Conditions:
    • Proof of purchase must be presented (invoice or receipt) in accordance with Article 37 of OUG 28/1999.
    • The refund value may be reduced if the product is returned in a condition different from when it was purchased.
    • Additional services, like delivery to higher floors, are non-refundable once delivery is completed.
    • This return policy applies to individual consumers only.

When will AdoraDeko not issue a full refund?

  • If the product shows signs of misuse, unjustified defects, or arrives in poor condition.

Partial Refunds:

  • If a product is returned without its original packaging, with damaged packaging, or if the shipping labels render the packaging unusable, the refund will be reduced to 50% of the product's value.

Important Notice:

  • No Returns: Products returned to AdoraDeko with inaccurate incident descriptions will not be accepted for return.

Refund Process:

Once we receive the returned item and verify its condition, the corresponding amount will be refunded to your payment method. Please note that the refund process may take a few weeks, depending on the product assessment.

How to Return a Product:

To initiate a return, please contact us at contact@adoradeko.com.

What to Do When You Receive a Package

  • Check the Package:
    • Ensure the number of received packages matches the shipped quantity.
    • Inspect the exterior for signs of impact or damage, such as scratches, dents, or broken boxes.

What to Do in Case of an Incident? (Damage, Wrong Product, Missing Parts):

  • Report within 48 hours: Any issues with the product must be reported within 48 hours to allow us to file an insurance claim and investigate. After this period, we won’t be able to open an incident.
  • How to Report:
    • Email us at contact@adoradeko.com with detailed information, photos/videos, or any details that help us understand the problem